𝕽𝖊𝖋𝖚𝖓𝖉 𝕻𝖔𝖑𝖎𝖈𝖞

Vella Refund Policy: All Sales Are Final

Effective Date: 30/8/23

Thank you for shopping with Vella ! We are committed to providing you with high-quality products and exceptional customer service. As part of our commitment to transparency, we want to clarify our refund policy to ensure a smooth shopping experience for all our valued customers.

1. All Sales Are Final:

At Vella , we stand behind the quality and craftsmanship of our products. As such, we do not offer refunds for any purchases made through our website, in-store, or other sales channels. All sales are considered final once the transaction is completed.

2. Damaged or Defective Items:

While we take every effort to ensure that our products are of the highest quality, we understand that unexpected issues can arise. In the rare event that you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will assess the situation on a case-by-case basis and provide a suitable resolution, which may include a replacement of the same item or a store credit.

3. Incorrect Items Received:

Mistakes can happen, and if you receive an incorrect item in your order, please notify us within 7 days of receiving your order. We will promptly address the issue and arrange for the correct item to be sent to you. Our customer service team will guide you through the process to ensure a hassle-free resolution.

4. Cancellation of Orders:

Once an order is placed and the transaction is completed, it cannot be cancelled or refunded. Please review your order carefully before finalizing your purchase to avoid any inconvenience.

5. Exclusions:

Our refund policy applies to all products offered by Vella, regardless of whether they are full-priced, on sale, or part of a promotional offer.

6. Contact Us:

If you have any questions, concerns, or issues related to your order, please don't hesitate to contact our customer service team. You can reach us at byxvella@gmail.com or byxvella on instagram . We are here to assist you and ensure your satisfaction with your shopping experience.

By making a purchase with Vella, you acknowledge and agree to our refund policy as stated above.

Thank you for choosing Vella. We appreciate your business and look forward to serving you again in the future.

Sincerely,

Vella Clothing